AAMC Core Values

COMPASSION

It happens in a hundred different ways every day at AAMC. A gentle squeeze of the hand and an encouraging word for a patient in distress; taking time to empathize with a family despite a mountain of paperwork and tasks lying ahead; helping an elderly couple with directions to where they need to go; making a co-worker's rough day a little smoother.

Compassion is a large part of what makes AAMC a special place, and as we grow we need to stay aware of its importance. How do you put a label on acts of kindness and generosity? How do you categorize reaching out to patients, families and one another?

Simple. You call it compassion.

TRUST

As Vision 2010 takes AAMC along the path to what the plan envisions, we know that one aspect of our culture can never change: our respect for the awesome responsibility we have as individuals and as teams to patients and their families.

People come to us at pivotal moments in their lives. They don't know us personally and may understand little of the technology and jargon we use in caring for them. All they know is that they are sick or injured and have turned to us to make them well.

No matter how large or sophisticated AAMC becomes, the transaction between remains special. It will always be the basis of what we and fellow employees do and why we do it. How do we show our patients that we care?

That's easy: We earn their trust.

DEDICATION

How many undertakings require more teamwork and selflessness than those in a large healthcare setting? How many enterprises have more complexity, more challenges? How often do people rearrange their lives to be here when they're needed? From all those on the clinical side to support and administrative staff, there are thousands of people in jobs of every description all working toward the same basic goal.

Consider, too, that even the most highly trained people are always refining and upgrading their skills.

What does it take for a team made up of thousands of people to operate as efficiently and successfully as the team at AAMC? What does it take to drive busy people who are good at their jobs to take the time to become even better?

That's easy: It takes dedication.

QUALITY

In settings throughout AAMC, from patient rooms to operating rooms, "quality" is a word whose meaning is direct and immediate to patients and caregivers. The notion of quality becomes an ethic and a standard of performance that allows no shortcuts.

Meeting the standard of quality we impose on ourselves, and that which our patients expect, requires a level of focus and teamwork found in few other professions. At AAMC, quality is a shared cultural characteristic integral to everything we do.

It's a challenge that renews itself every day, and will be magnified as we transition to a larger organization. How do we differentiate ourselves from other hospitals?

Simple: By meeting and exceeding high standards of quality.

INNOVATION

The AAMC campus is growing and changing, always ready for the newest advances in healthcare. Now and in the future, consumers of healthcare will judge hospitals on the how near they are to the leading edge of medical science. Our vision of becoming a destination health system, drawing larger numbers of patients from a wider region, will depend in part on how well we stay in the forefront of technology and clinical achievement.

In many respects we already are seen as pacesetters. The key will be to maintain that edge, to ensure that excellence and creativity become as much a part of the AAMC signature as our beautiful campus and first-rate people. What does it take to be a destination health system?

That's easy: It takes innovation.

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