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Quality at AAMC
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HealthStream Research (HCAHPS>
Inpatient Experience SurveyHere is how patients' perspectives of care at Anne Arundel Medical Center compares to state and national averages, for July 1st, 2008 to June 30th, 2009. Instead of asking how satisfied patients were with their care, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey asks patients how often different aspects of care were provided - never, sometimes, usually or always. Only the information about whether a particular action always occurred is reported on the Hospital Compare.
Composite/Item |
AAMC |
State Average |
National Average |
Communication with nurses |
77 |
71 |
75 |
Communication with doctors |
80 |
77 |
80 |
Responsiveness of hospital staff |
65 |
56 |
63 |
Pain management |
70 |
66 |
68 |
Communication about medicines |
62 |
56 |
59 |
Cleanliness of hospital environment |
69 |
63 |
70 |
Quietness of hospital environment |
59 |
52 |
57 |
Discharge information |
86 |
80 |
81 |
Overall Ratings |
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Overall hospital rating |
76 |
60 |
65 |
Willingness to recommend hospital |
82 |
64 |
68 |
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Outpatient Experience Scores for Q3 (January – March 2010)
The Outpatient scores reflect patient experiences in areas such as Radiology, Laboratory, Ancillary, Radiation Oncology, Outpatient Surgery, Wound Center, Outpatient IV Center, Breast Center, Anti-Coagulation (Coumadin Clinic), and Endoscopy.
Outpatient Experience |
AAMC |
HealthStream Research Comparison Score |
Year to Date Average |
Overall outpatient rating |
84 |
78 |
83 |
Willingness to recommend hospital |
89 |
80 |
87 |
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Emergency Department Experience Scores for Q3 (January – March 2010)
The Emergency Department scores reflect the experiences of patients who come to the Emergency Department either with serious trauma or illness, or those with more routine conditions who are treated in the Fast Track unit of the Emergency Department.
Emergency Department Experience |
AAMC |
HealthStream Research Comparison Score |
Year to Date Average |
Overall emergency department rating |
49 |
55 |
54 |
Willingness to recommend hospital |
63 |
61 |
63 |
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Anne Arundel Diagnostics Experience Scores for Q3 (January – March 2010)
Anne Arundel Diagnostic scores reflect patient experiences with an array of diagnostic and screening services at each of the six Anne Arundel Diagnostic centers.
Anne Arundel Diagnostic Experience |
AAMC |
HealthStream Research Comparison Score |
Year to Date Average |
Overall outpatient rating |
76 |
76 |
81 |
Willingness to recommend hospital |
88 |
77 |
87 |
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Pathways Experience Scores for Q3 (January – March 2010)
Pathways scores reflect patient experiences in the Anne Arundel Health System facility that offers drug and alcohol treatment and rehabilitation services.
Pathways Experience |
AAMC |
HealthStream Research Comparison Score |
Year to Date Average |
Overall outpatient rating |
56 |
N/A |
48 |
Willingness to recommend hospital |
63 |
N/A |
65 |
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