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Inpatient Experience

Outpatient Experience

E.R. Experience

AAD Imaging Experience

Pathways Experience

Inpatient Experience Survey
Here is how patients' perspectives of care at Anne Arundel Medical Center compares to state and national averages, for the period April 2007 to March 2008. Instead of asking how satisfied patients were with their care, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey asks patients how often different aspects of care were provided - never, sometimes, usually or always. Only the information about whether a particular action always occurred is reported on the Hospital Compare.

Composite/Item	AAMC	State Average	National Average
Communication with nurses	77	71	74
Communication with doctors	81	78	80
Responsiveness of hospital staff	67	55	62
Pain management	72	66	68
Communication about medicines	62	56	59
Cleanliness of hospital environment	74	64	69
Quietness of hospital environment	59	52	56
Discharge information	82	78	80
Overall Ratings
Overall hospital rating (percent who responded 9 or 10 out of 10)	75	59	64
Willingness to recommend hospital (percent who answered Definitely Yes)	80	64	68

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Outpatient Experience Scores for Q3 (January - March 2009)
The Outpatient scores reflect patient experiences in areas such as Radiology, Laboratory, Ancillary, Radiation Oncology, Outpatient Surgery, Wound Center, Outpatient IV Center, Breast Center, Anti-Coagulation (Coumadin Clinic), and Endoscopy.

Outpatient Experience	AAMC	HealthStream Research Comparison Score	Year to Date Average
Overall outpatient rating (percent who responded 9 or 10 out of 10)	82	74	82
Willingness to recommend hospital (percent who answered Definitely Yes)	89	78	89

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Emergency Department Experience Scores for Q3 (January - March 2009)
The Emergency Department scores reflect the experiences of patients who come to the Emergency Department either with serious trauma or illness, or those with more routine conditions who are treated in the Fast Track unit of the Emergency Department.

Emergency Department Experience	AAMC	HealthStream Research Comparison Score	Year to Date Average
Overall emergency department rating (percent who responded 9 or 10 out of 10)	54	53	57
Willingness to recommend hospital (percent who answered Definitely Yes)	66	61	66

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Anne Arundel Diagnostics Experience Scores for Q3 (January - March 2009)
Anne Arundel Diagnostic scores reflect patient experiences with an array of diagnostic and screening services at each of the six Anne Arundel Diagnostic centers.

Anne Arundel Diagnostic Experience	AAMC	HealthStream Research Comparison Score	Year to Date Average
Overall outpatient rating (percent who responded 9 or 10 out of 10)	86	73	85
Willingness to recommend hospital (percent who answered Definitely Yes)	92	77	88

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Pathways Experience Scores for Q3 (January - March 2009)
Pathways scores reflect patient experiences in the Anne Arundel Health System facility that offers drug and alcohol treatment and rehabilitation services.

Pathways Experience	AAMC	HealthStream Research Comparison Score	Year to Date Average
Overall outpatient rating (percent who responded 9 or 10 out of 10)	62	N/A	52
Willingness to recommend hospital (percent who answered Definitely Yes)	75	N/A	77

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Anne Arundel Medical Center is a private non-profit hospital serving Maryland. Anne Arundel Medical Center is an Equal Opportunity Health Care Provider. 2001 Medical Parkway, Annapolis Maryland 21401 (443) 481-1000 askAAMC, 24-hour health advice and physician referrals: (443) 481-4000 Home \| Search \| Directions \| Phone Directory \| Info for Patients & Visitors \| Contact Us \| Sign-up for Neighbors News
Anne Arundel Medical Center is a private non-profit hospital serving Maryland. Anne Arundel Medical Center is an Equal Opportunity Employer and an Equal Opportunity Health Care Provider. 2001 Medical Parkway, Annapolis Maryland 21401 (443) 481-1000 \| TDD: 443-481-1235 www.askAAMC.org

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